Tag Archives: Customer Service
The Foreign Customer is Always (Never) Right
As a contributor to your esteemed country’s trade deficit with China, we Chinese suppliers are often given many unflattering labels – opportunistic, unethical, and misleading. We are accused of seducing … Continue reading
China’s Customer DISservice
This post has been combined with an original post entitled, “Where do I shop? Is the customer ever right?” dated 2005 ******************************** ul·cer Noun /ˈəlsər/ 1. An open sore on … Continue reading
Lost in Translation – Why I’m Not an Interpreter
My Mother often asks me why I don’t step up and help foreigners translate, as they stammer and gulp their way through the simplest things, like asking where the bathroom … Continue reading
The Tao of Haggling – From Someone Who Hates to Bargain
Sometimes I think i should not have been born Chinese: My ability-to-haggle-gene must have been destroyed when I integrated into Western society… along with my propensity to carry large wads … Continue reading
Of Banks and Sex – Banking in 21st Century China
after two years of living in china, i’ve finally made my first wire transfer at a bank without help from ANYONE. THIS is a day to remember! THIS is a day that’s right … Continue reading
